Fine Jewelry Counter Manager - Full Time

Overview

Fine Jewelry Counter Manager - Full Time

Join to apply for the Fine Jewelry Counter Manager - Full Time role at Belk .

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing a genuine enthusiasm for the jewelry and fashion industry. This role utilizes engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. This is an hourly position.

Responsibilities

• Demonstrate ownership, accountability, and initiative in achieving store objectives and driving personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Lead team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach to advance fine jewelry business. Foster a positive store culture by sharing team successes and modeling behaviors that strengthen performance and customer service.
• Build product knowledge, suggestive selling, and expertise in industry tips, accessory trends, and fine jewelry offerings to create engaging customer experiences. Drive repeat client interactions as a knowledgeable resource.
• Enhance team selling skills by onboarding, teaching opportunities, and supporting continued learning. Connect with Fine Jewelry Associates and Sales Associates to review goals and performance through team meetings and one-on-one check-ins.
• Ensure associates are well-informed about inventory and available assortment. Leverage clienteling tools to provide a personalized omnichannel experience. Support store fulfillment in designated areas by executing omni processes.
• Elevate customer experience by suggesting service plans and offering additional services. Oversee repair estimates, documentation, inbound / outbound shipments, minor repairs, and cleaning services.
• Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual standards. Align presentations with vendor and company directives.
• Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies to maximize productivity. Adapt to changing circumstances and adjust tactics as needed.
• Lead inventory accuracy and shrink control in designated areas by following security protocols, executing price changes, transfers, and damage processes timely.

Qualifications & Skills

Benefits We Offer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, national origin, citizenship, disability, or any other basis prohibited by law.

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Our careers at Belk are focused on what matters most to our customers and associates. We try new things and adapt quickly, embracing a problem-solving mentality and ongoing evolution.

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