Field Service Engineer, Palmerston North

OverviewField Service Engineer, Palmerston NorthDepartment : Service - Field ServiceEmployment Type : Permanent - Full TimeLocation : New Zealand / Field BasedReporting To : Field Service Team LeaderRole Highlights : Introducing Glory.

Global Leaders in Customer Experience Automation.

Glory is publicly listed, international, and has delivered pioneering software and hardware for over 100 years.ROLE PURPOSEThe Field Service Engineer is field based and responsible for providing technical customer support in resolving customer technical issues including troubleshooting and repairs, installations and training as required.Key ResponsibilitiesTechnical SupportMaintain a thorough working knowledge of Glory products and systems.Maintain a thorough understanding of Entitlements and Out of Scope pertaining to service contracts and coverage levels.Maintain a thorough understanding of the practises and techniques to prevent Electro Static Discharge damage to components when working on them.Perform equipment pre-stagingPerform equipment installations / commissioningPerform remedial repair activities on customer sites.Perform Preventative Maintenance as requiredInstallation of approved software updatesRecognise situations requiring a service call or fault to be escalated and follow proper Escalation ProceduresProvide the support required to close service call promptly, within the SLA and to the satisfaction of the customerEffective 'debrief' and reporting of service calls as requested by your manager.When in-houseProvide phone support to customers as necessaryAssist with equipment preparation / dispatch as necessaryComplete administrative paperwork timely and accuratelyPerform assignments as required by Customer Support Team or your managerHealth and SafetyAdherence to Health & Safety policies and procedures at all timesEnsure the prompt and accurate reporting of all workplace incidents and injuriesEnsure all hazards are promptly reported in accordance with the hazard management processSkills, Knowledge & ExpertiseREQUIRED QUALIFICATIONSRecognised engineering qualification or equivalent technical skill experience in servicing and maintaining electromechanical machinesElectrical Appliance Service Person certificationCurrent driver's licenceREQUIRED SKILLS AND COMPETENCIESMinimum 5 years' experience in a technical support role handling complex technical issuesExcellent communication (written and verbal) and interpersonal skillsAbility to work independently and set priorities to meet customer and organisational expectationsProven problem solving and analytical skillsExcellent organisational skillsStrong customer service orientationAbility to handle high-pressure situationsProblem solvingSelf-motivated with the ability to meet deadlinesCommercial awarenessJob BenefitsGlory ValuesThe Glory Values represent our commitment to collaboration, diversity and innovation.

They serve as a practical blueprint of how we work together both with colleagues and customers.

By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.Customer Delight.

We put our customers firstIntegrity.

We do the right thing, always.Innovation.

We embrace new challenges and shape the future.Speed.

We move fast, that's how we stay ahead.Diversity & Respect.

We value the strength in our differences.Teamwork.

We succeed together.Equal OpportunitiesGlory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.Third Party AgenciesUnsolicited resumes will not be accepted by Glory.

Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees / charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.Why Join UsHere at Glory, our ambitions are as big as yours.

And that's why we are actively looking to recruit the best of the best.

Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations.

That's because every Glory solution is powered by exceptional people like you.

People with experience, skills and dedication.

Here, we prioritise the development and well-being of our people.

Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries.

Looking to make a global impact?

Join Glory in innovating the future of business transformation.

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