Front Office Team Leader

Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua's breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

Are you a natural leader with a passion for creating unforgettable guest experiences? The Pullman Rotorua is seeking an enthusiastic and dedicated Front Office Team Leader to join our vibrant team!

Job Description

The Front Office Team Leader is responsible for supporting the daily operations of the Front Office, ensuring exceptional guest experiences, and providing leadership, guidance, and training to the Front Office team. The role acts as the shift leader in the absence of the Duty Manager and plays a key role in maintaining service standards, accuracy of financial processes, and smooth coordination across departments.

Key Responsibilities

Guest Experience & Service Standards

• Ensure all guests receive a warm, professional, and efficient welcome, stay, and farewell experience.
• Resolve guest complaints promptly, professionally, and in line with hotel policy.
• Support the Accor and Pullman brand standards across all guest touchpoints.
• Monitor lobby presence and ensure FO team members are engaging proactively with guests.

Operational Leadership

Team Support & Training

Duty Manager Support

Administration & Compliance

Qualifications

Essential :

Preferred :

Additional Information

What's in it for you :