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Groups & Events Coordinator

Groups & Events Coordinator

Four Points by SheratonAuckland, Auckland, New Zealand
3 days ago
Job description

Join to apply for the Groups & Events Coordinator role at Four Points by Sheraton

Job Description :

We are looking for a Group Reservations / Events Coordinator to join our Sales Department!

Main responsibilities include but are not limited to :

Group Reservations

  • Input group rooming lists using reservation systems (e.g., MARSHA, Fidelio, OPERA).
  • Keep organized files of all groups for easy and accurate reference for an event.
  • Revise room blocks in the reservation system (e.g., MARSHA, Fidelio, OPERA) to maintain the required number of available rooms after rooming lists are entered.
  • Set-up proper billing accounts (i.e., share-with, room / tax / incidentals, tax exempt, direct / special billing, group bookings) according to Accounting policies
  • Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Event Coordination

  • Liaise with F&B, Kitchen, Sales and other relevant departments to make sure that the client achieve seamless service during their business stay at the hotel. Ensure a personalized service in line with brand values.
  • Work with the sales team on any tradeshow or events.
  • Design, confirm, and effectively communicate room layouts and set-up requirements for special events.
  • Enter and retrieve information contained in computer databases.
  • Coordinate all catering and conference events staged in the hotel, including confirmed events handed over by the proactive sales team.
  • Liaise with the Food and Beverage Operations team ensuring that the correct methods of service are to be maintained as per standard operating procedure.
  • Arrange and conduct Hotel familiarisations and / or site inspections as and when required.

    • About You

  • Ability to communicate clearly, appropriately and professionally with guests and stakeholders.
  • Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
  • Exceptional computer skills- Microsoft Office Words, PowerPoint, Excel, Outlook
  • Experience with using reservation system e.g. MARSHA, Fidelio, OPERA is preferred.
  • Hospitality background is essential, Sales experience would be a bonus
  • Individual who can comply with quality assurance expectations and standards

    • We can offer you

  • Competitive salary and benefits
  • Discounted staff parking
  • Discounted food & beverages for all Marriott properties throughout the world
  • Discounted accommodation for all Marriott properties throughout the world
  • Discounts on food and beverage in all outlets of the Hotel
  • Unlimited career and development opportunities

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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    Event Coordinator • Auckland, Auckland, New Zealand