Clinical, Product and Technical Support Specialist

Clinical, Product and Technical Support Specialist page is loaded## Clinical, Product and Technical Support Specialistlocations : Aucklandtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 19, 2025 (30+ days left to apply)job requisition id : R26933

• Newly created role to support recent growth!
• Excellent opportunity for sales and customer focused Audiologist / Audiometrist with a passion for training
• Office based role with flexible work arrangements – no travel!Due to recent growth, GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team in this newly created role.Based in our Takapuna (Auckland) office, you will be collaborating with our territory-based sales team and our Technical Support team to remotely support customers with their audiological, product and technical needs to drive positive sales outcomes and strong customer relations.
• The Role
• The successful candidate will be responsible for :
• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
• Providing a high level of Audiological, Product and Technical remote support to customers.
• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product / clinical outcomes and drive repeat business.
• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
• Providing remote technical support for hearing aid fittings, connectivity and fitting software assistance
• Calendar management to ensure availability of online training options across the Australian and New Zealand territories and time zones.
• Monitoring external market ensuring awareness of competitive products / technologies
• Presenting and speaking at various online group sessions, events, and seminars.
• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.
• The Ideal Candidate
• The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.
• The Benefits
• Flexible work arrangements
• Generous discounts with hundreds of retailers through our Reward and Recognition platform
• Access to online well-being centre
• Employee Assistance Program
• Generous discounts on GN Hearing, Jabra, and SteelSeries products
• Gift vouchers for birthdays and service anniversaries
• Annual flu vaccinations
• Fresh fruit deliveriesIf this sounds like the opportunity you've been waiting for, we'd love to hear from you! Please note that we can only consider applicants with full, unrestricted New Zealand work rights.Agencies : Our preference is to fill this role directly. Should we require further assistance finding the right candidate, we will reach out to our preferred recruitment partner.At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals.ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).If you would like to learn more about our brand, please click on the to explore our universe of sound.FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTSThe Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule.Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.GN ReSound is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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