Ward Clerk (Afternoon Shift) | Christchurch

Mo tenei turanga mahi| About this role

Christchurch - Christchurch Health Campus - Gynaecology Ward

Part Time working 16 hours per week - Monday to Thursday 4pm-8pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are seeking a proactive and organised Ward Clerk to join our dedicated team. In this important role, you will support the ward - s interdisciplinary team to deliver high-quality patient care and ensure the efficient operation of the ward through accurate clerical and administrative support.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 / Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below :

Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

Key Responsibilities

Clerical and Administrative Support

Provide general clerical support to the ward team to a high standard

Maintain accurate and up-to-date patient files and records

Manage incoming and outgoing documentation and communications efficiently

Respond to information requests within agreed timeframes

Arrange appointments and ensure ward documentation standards are met

Reception and Communication

Provide a friendly and professional reception service for the ward

Handle all telephone and in-person enquiries appropriately and respectfully

Act as a key communication link within the ward, ensuring timely and clear information sharing

Maintain high standards of written and verbal communication

Treat staff, patients, and visitors with courtesy and professionalism

Admissions, Discharges and Data Management

Accurately process documentation for patient admissions, discharges, and deaths

Ensure all documents are stored securely and in accordance with medical records standards

Update patient and staffing information in relevant computer systems

Generate reports and complete routine typing tasks with accuracy

Liaise with the IT help desk as needed for system issues

Quality and Continuous Improvement

Participate in ward quality initiatives and improvement programmes

Observe and report unsafe work methods or potential risks

Engage in learning and development opportunities

Seek feedback and contribute positively to team culture

About You

Essential Requirements

Experience with ward processing and Windows-based systems

Competence in English at a satisfactory School Certificate level or equivalent

Word processing, reception, or office administration experience

Excellent communication skills, both written and verbal

Ability to work as part of a team and remain calm under pressure

Strong organisational skills and attention to detail

Flexible and able to manage multiple tasks effectively

Desirable

Previous experience in a healthcare or hospital environment

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click -apply now. - All applications must be submitted through our online career - s portal. If you have any questions about the role, please contact Kerri McCarthy at

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.