Support Engineer

This is an opportunity for a Support Engineer with 35 years experience to join Propellerhead and play a key role in operating and improving our production systems.

You may have experience in a dedicated support or SRE-adjacent role or in a software engineering role that required strong operational responsibility technical troubleshooting and regular client engagement.

As a Propellerhead Support Engineer you will work with our System Reliability Engineer Analysts and Senior Developers to provide business hours support to our clients. You will own incidents from triage through to resolution contribute to DevOps activities and help improve the reliability observability and resilience of our systems over time.

Propellerhead is a leading software services company that designs delivers and maintains large-scale custom-built digital platforms across a range of technologies. We place emphasis on producing technology which is meaningful has value and can make a difference in the world. We foster long lasting and trusting relationships with all our clients and we have worked with a diverse range of commercial non-profit and government organisations over our 20 years in the market.

We build software by structuring solutions in a product-centric manner and focusing on continuously delivering improvements from a backlog of features. These features are taken from real stakeholder needs linked to clear objectives. As a result our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.

- Be part of an innovative world-class team with a culture of learning and collaboration.

- Contribute to interesting diverse and commercially minded work for well-respected clients.

-Opportunity for professional growth and development.

- Fortnightly knowledge sharing sessions with lunch.

- Competitive salary. Employee Share Purchase Scheme offering.

- If based in New Zealand this role is Auckland based office attendance is required. Work within our beautifully designed office and/or from home (hybrid working model).

- Propellerhead is an equal opportunity workplace which is free from discrimination.