Sales Operations Lead

Icelandic Holdings (NZ) Ltd. – East Tamaki, North Island

The Sales Operations Lead is responsible for coordinating and supporting all aspects of sales administration and operations to ensure seamless delivery of customer service, sales processes, and business growth objectives. This role provides structured support to the sales team and acts as a key link between customers, suppliers, and internal departments.

Key Responsibilities

• Maintain accurate and up-to-date records of sales contracts, customer information, and pricing.
• Prepare quotations, proposals, tender documents, and follow-up correspondence.
• Assist with order processing and liaise with logistics to ensure accurate and timely delivery.
• Manage CRM systems, databases and electronic filing systems.
• Prepare presentations, reports, and sales materials to support the sales team.
• Act as the first point of contact for customer enquiries (phone and email).
• Coordinate with suppliers, customers, and internal teams to support the sales process.
• Track and analyse sales performance data; assist in preparing monthly sales reports. Monitor and exceed DIFOT expectations.
• Schedule meetings, manage calendars, and coordinate customer visits.

Team & Business Support

Skills & Experience

Personal Attributes

If this role sounds like you, we'd love for you to reach out and connect with us!

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