Customer Transformation - Senior Analyst

Description

& Summary

Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes thatmatter.

Ngā Kōreromotēnei tūranga / About therole

As a Senior Analyst in our Customer Transformation teamin Auckland, you’ll work on real problems that affect how people experience servicesand products— in banking,retail,government and beyond.Usingdesign, analysis and systems thinkingyou’llto turn ambiguity into clarity, and ideas into action.

• Spendyour time listening, mapping, testing, workshopping and creating.

• Be hands-on, workingboth visually and analytically.

• Co-createsolutionswith designers, technologists, strategists and clients.

• Bring a human-centred lens to large transformation programmes.

• And contribute to projects that matter — from early problem definition through to implementation.

Ngā pūkenga kei a koe / Skills and experience

• 2–4 years’ experienceinservice design,CX,business analysis, or transformation, ideallyinfinancial services or professional servicesorganisations.

• A relevant qualification in design, psychology, businessor a related field.

• Strongproblem-solvingand communication skills,alongside visual and creative capability

• Confidence working with clients — preparing materials, facilitating sessions and contributing to recommendations.

• Experience translating ambiguity into clear deliverables (e.g. journey maps, insights,miroboards,reports).

• The ability to manage your own work, prioritise effectively and deliver to time and quality expectations.

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways.

• Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15days’paid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture.

• Time off- Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave.

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.

Moteahatāuetatariana? / What are you waiting for?

Hit the Apply Now button! If you want to learn abouthowyou can grow and shine in your career at PwC, visit

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Job Posting End Date