Case Manager | Kaituitui - Eastern Bay of Plenty

Sites we are recruiting for in Eastern Bay of Plenty: Whakatāne.

Join our team and be immersed in the culture of the Bay of Plenty, while making a real difference in our communities.

• Full-time, permanent positions available | Monday to Friday
• Start date: th April 6

This is real work that changes lives — including your own.

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, or financial stress, and help connect them to the right support at the right time. You may also be working with housing transitions which includes social and emergency housing.

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

What you’ll need to succeed | Ko tō āhua:

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.

You’ll also need to be:

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

A day in the life:

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools
• Managing a busy caseload across multiple systems while keeping accurate notes
• Referring clients to external providers and working collaboratively with others
• Meeting with your team to reflect, troubleshoot, and support each other.

What you’ll be part of:

• You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
• You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
• You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

In return, we’ll give you:

• A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities.
• A competitive salary based on Band 4 ($, – $,).

Recruitment and Selection Details:

• Applications close: Sunday th January 6.
• Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test and a video pre-screening. Candidates who are successful at this stage will progress to the in-person assessment centre stage commencing the week of February 6.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
• A copy of the postion description can be found here.

How to Apply | Me pēhea te tuku tono:

You do not need to submit a cover letter. Instead, you’ll be asked to respond to two short questions as part of the application form (each with a 0-character limit):

1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed?

2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?