Tenancy Manager - Kaihautū Mataamua Rīhi Whare Noho

Auckland City Mission – Auckland, North Island

Fixed term term contract - December 2025 - June 2026

About the role

Tenancy managers deliver end to end tenancy and property management services across an allocated portfolio of properties with the goal of enabling sustained housing solutions for tenants. Key to the role is to ensure the service complies with relevant legislation. This role is not responsible for the provision of social services which are delivered by Auckland City Mission but liaises and works closely with the social services teams to support sustainable tenancies.

We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.

Duties

• Deliver effective end to end tenancy management services across the portfolio properties.
• Assess applications and select tenants in accordance with policies and values.
• Allocate properties and prepare tenancy agreement and associated documents in a timely manner.
• Actively build relationships with tenants, utilising a case management approach.
• Work in partnership with Auckland City Missions Services to ensure ongoing tenancy sustainment and maintain supportive housing model.

Skills

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi / whānau responsibilities.

Benefits

About the organisation

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are : enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāmaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.

Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.

Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.

For a copy of the Job Description visit JD-ACMHL-Tenancy-Manager reports-to-TL.pdf

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