Implementation Consultant

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About Us

HSI Donesafe, a HSI Company, is one of the fastest growing cloud‑based workplace health, safety, and compliance platforms. Known as "The People’s Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.

Job Summary

We have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the Senior Implementation Resource Manager.

Responsibilities

• Kick off the implementation project with clear information on project scope and deliverables.
• Ensure timely action and successful delivery of milestones through the entire implementation cycle.
• Work with internal teams to facilitate implementations.
• Raise risks and issues to the Customer promptly.
• Provide a clean and thorough hand‑over following implementation to support the Customer Success Manager.
• Assist support with customer‑specific or technical questions.
• Successfully manage multiple projects concurrently.
• Update all systems and documentation as required.
• Partner with clients to achieve successful implementations and deliver the following : Attend project meetings, as required; Lead workshops, when required; Configure HSI Donesafe's Injury & Claims Management system to meet their needs; Front‑end data imports, as required; Liaise with the clients' workers compensation agents to gather data; Work closely with the Technical Solutions resources during testing and reviewing self‑insurance data; Identify Change Requests and follow the change request process; Estimate effort to deliver configuration change requests, when required; Support the Go‑Live preparation; Support and action the deployment task; Support Hyper‑care post Go‑Live.

Competencies

Qualifications

Benefits

Our Culture

Life at HSI Donesafe is underpinned by two key values :

Location : Auckland, New Zealand

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