Service Fulfilment Operations Developer

OverviewJoin to apply for the Service Fulfilment Operations Developer role at IKEA.We're opening our first store in Aotearoa.

This is your chance to become part of the IKEA whanau and contribute to the mission to create a better everyday for the many people.

Together with our co-workers, we're building this story in Aotearoa.At IKEA, great ideas can come from anywhere and everyone has the potential to make a real impact.

Whether you're a creative thinker, a problem solver, or someone who loves helping others, there's room for you to grow here.

Some of our best leaders started their journey on the shop floor—now it's your turn to help assemble our story in Aotearoa.ResponsibilitiesLead operational excellence and continuous improvement across home furnishing services.Manage relationships with external service providers, including delivery, assembly, and installation partners.Ensure service partners deliver a high-quality customer experience and meet performance KPIs.Drive cost efficiency and negotiate within contractual frameworks to optimise service delivery.Collaborate across IKEA functions to implement improvements and support omnichannel development.Contribute to innovation and sustainability initiatives within the service fulfilment network.Qualifications and ExperienceSenior-level operations professional with a strong background in supplier management, service delivery, and customer experience.Proven experience managing external service providers and holding them accountable to performance goals.Confident in leading strategic and operational discussions with internal stakeholders and external partners.Strong analytical skills with a customer-centric mindset to identify and act on business opportunities.Ability to thrive in a fast-paced, collaborative environment and drive continuous improvement.Natural relationship builder with excellent negotiation and influencing skills.Leadership qualities that foster accountability, innovation, and a high-performance culture.About this work areaYour responsibilities will include, but are not limited to : Lead operational excellence and continuous improvement across home furnishing services.Manage relationships with external service providers, including delivery, assembly, and installation partners.Ensure service partners deliver high-quality customer experience and meet performance KPIs.Drive cost efficiency and negotiate within contractual frameworks to optimise service delivery.Collaborate across IKEA functions to implement improvements and support omnichannel development.Contribute to innovation and sustainability initiatives within the service fulfilment network.Role DetailsThis role is permanent, full-time.The expected start date is 17 November

• .Work location : IKEA Sylvia Park, Auckland, New Zealand.Occasional early morning or late evening global calls and onsite visits to service providers may be required.A pre-employment check (including MOJ check) is required for final candidates.IKEA is a non-smoking workplace.We need people like youThis is more than just a job.

At IKEA, we want to build careers that let you look back and know you've made it.

We foster a work environment where you feel comfortable bringing your whole self to mahi and making the most of your talents.

Your ideas matter, your growth is supported, and your wellbeing comes first.We believe in creating a positive impact on people, society, and the planet.

If you're passionate about making the world a better place and contributing to a welcoming space, apply now and make it at IKEA.

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