Technical Support Specialist

Technical Support Specialist

Join to apply for the Technical Support Specialist role at Skills Group.

Job Type : Permanent - Full Time

Location : Auckland

Job Category : Information Technology

Support the people who support our learners.

As a Technical Support Specialist, you will be the first point of contact for IT support across Skills Group, helping keep our systems running smoothly and ensuring our teams stay connected, productive and supported.

Job Description

About the role

You will troubleshoot technical issues, respond to support requests, manage onboarding and offboarding processes, and provide in person assistance across our Ellerslie Head Office and Auckland campuses.

This role is ideal for someone who enjoys solving problems, working with people and creating positive user experiences.

What You Will Be Doing

Deliver first line IT support via phone, email and ticketing system

Manage timely resolution of tickets and escalated complex issues when required

Support onboarding and offboarding, ensuring accounts and equipment are set up or closed correctly

Provide on-site support for Ellerslie Head Office and Auckland campuses

Maintain accurate documentation of incidents, fixes and troubleshooting steps

Provide friendly, clear and professional communication to all users

Desired Skills And Experience

Qualification in IT, Computer Science or similar (CompTIA A+ or ITIL an advantage)

Experience providing first line technical support in a service desk or similar environment

Strong troubleshooting skills across hardware, software and basic network issues

Clear and confident communication skills, both written and verbal

A proactive, patient and customer centred approach

Why join Skills Group?

At Skills Group, our purpose is to maximise human potential.

For more than 30 years, we've supported learners and employers across New Zealand through innovative vocational and higher education.

Our culture is built on our Vital Signs of Joy, Manaakitanga, Grow, and Bold.

We foster curiosity, innovation, and continuous learning – celebrating successes together and supporting each other through challenges.

Benefits That Back You

Health & Wellbeing : Fully subsidised Southern Cross medical insurance, TELUS Health EAP, and free flu vaccinations

Superannuation & Financial : 3% Kiwisaver + 2% SuperLife contributions, $500 referral bonus, and access to great discounts

Learning & Development : Two paid learning hours each week, LinkedIn Learning, Future Fit webinars, and 50% off Skills Group courses for you and your whanau

Leave & Flexibility : Flexible working, birthday leave, long-service leave, and extra bereavement leave

Ready to make an impact?

If you enjoy solving problems, supporting people and helping organisations run smoothly, apply now and play a key role in keeping our team connected.

#J-

• Ljbffr