Manager Business Services and Products

Manager Business Services and Products (MBIE)

Salary range : $132,417-$160,472 + KiwiSaver + Wellness Benefits.

About the Role

The Manager Business Services and Products role is crucial to ensuring Standards New Zealand meets its strategic, operational and statutory goals. The role ensures that Standards New Zealand’s front‑of‑house customer services and sales operations, as well as its back‑office ICT business systems and corporate activities, are efficient, effective, customer‑centric, high‑performing and aligned to organisational priorities.

Key responsibilities include leading a small team responsible for e‑commerce sales, customer enquiries, the maintenance of New Zealand’s standards catalogue, and working with a range of internal and external stakeholders and vendors to maintain ICT platforms and business systems that are fit for purpose. The role also involves delivering timely and insightful business reporting and data analytics, and financial management for effective business decision‑making.

Specific Management Responsibilities

• Website and Web‑Shop management
• ICT project oversight and business sponsorship
• Customer services, sales, subscriptions and enquiries
• Standards catalogue management
• Data management, analytics and reporting
• CRM and CMS management
• Quality Management System
• People management
• Financial management
• Business reporting

Skills and Experience Required

How to Apply

All applications must be submitted via our online process. When you are ready to apply, please send a CV and cover letter telling us why you’re the perfect fit for this role.

Email Sarah Hutcheson at quoting ref MBIE / 18583 if you have any further questions.

Applications close on Monday 17 November 2025.

About MBIE

MBIE’s goal is to create a resilient and high‑performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and by working to ensure quality housing is more affordable. People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours : Mahi Tahi – Better Together; Māia – Bold and brave; Pae Kahurangi – Build our Future; Pono Me Te Tika – Own It.

We recognise the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and are committed to giving effect to Te Tiriti o Waitangi by partnering with iwi, Māori and other Māori groups / organisations and the Crown. We are committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

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