Account Manager (Freelance)

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world.

Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.

With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.

We deliver end-to-end solutions that result in revolutionary work.

YOUR ROLE IN A NUTSHELL

As an Account Manager at VML, you are the linchpin of project implementation, championing the seamless execution of all initiatives across the agency.

You will ensure projects are delivered in a timely manner, meticulously aligned with our clients' brand and business objectives, by expertly connecting all areas of expertise within VML.

In this dynamic role, you will handle the day-to-day operations of agency projects, from initial research and scope development to flawless execution.

You will implement work from end to end, fostering strong, purposeful relationships with clients, the client engagement team, and the broader agency, all while contributing to a culture that values diversity of thinking and mutual respect.

Whilst we are on the search for an individual to fill the permanent role, we're also open to candidates looking for short-term freelance opportunities starting end Nov.

Key Responsibilities

Responsible for the day-to-day implementation of project deliverables, ensuring they are meticulously prepared for client presentation and approval.

Work in conjunction with agency resourcing to ensure projects are scheduled efficiently and delivered in a timely manner.

Ensure conference reports and / or meeting notes are accurately completed and distributed to clients and all relevant stakeholders.

Initiate and draft scope documents, collaborating with the team to secure client approval.

Assist in managing briefs and debriefs in conjunction with the Account Director or Group Account Director.

Initiate projects within the agency, diligently following established agency processes and systems.

Collaborate effectively with other agency partners to ensure project goals and deadlines are consistently met.

Develop financial management skills, including the preparation of billing and monthly projections in conjunction with the Account Director or Group Account Director.

Actively participate in key client meetings and VML presentations, representing the agency with professionalism.

Proactively seek and sustain in-depth knowledge of the client's business, industry, and competitive landscape.

Desired Skills And Attributes

Flawless Project Management : Demonstrates exceptional capability in managing projects from inception to completion, ensuring all details are meticulously handled.

Strategic Translation : Ability to deeply understand client business issues and translate them into clear, actionable briefs for the internal team.

Communication & Organisation : Possesses strong communication and organisational skills, ensuring clarity and efficiency in all interactions.

Attention to Detail : Exhibits excellent attention to detail and thorough follow-up, ensuring projects remain on track and meet high standards.

Relationship Management : Strong relationship management skills, adept at fostering client trust and effectively managing expectations.

Problem-Solving : Demonstrates a strong ability to identify challenges and develop effective, timely solutions.

Collaborative Teamwork : Works effectively with a variety of internal teams and business stakeholders, promoting a harmonious and productive environment.

Multitasking & Prioritisation : Ability to manage multiple projects and clients simultaneously, maintaining high quality and meeting deadlines.

Growth Identification : Actively identifies growth and incremental opportunities in conjunction with the Account Director / Group Account Director.

Cultural Contribution : Actively contributes to a positive and inspiring team and department culture, embodying VML's values.

AI Proficiency – Basic AI Tool Familiarity : Demonstrates foundational understanding and ability to navigate and utilise core AI tools relevant to their role (e.g., generative AI platforms, AI-assisted analytics dashboards).

AI Proficiency – AI-Assisted Efficiency : Leverages AI tools to enhance personal productivity and efficiency in daily tasks (e.g., drafting emails, organising information, basic research).

AI Proficiency – Data-Driven Insights Application : Applies AI-generated data insights to improve campaign performance, client reporting, and strategic recommendations.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection.

That's why we've adopted a hybrid approach, with teams in the office an average of four days a week.

If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.

We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency.

For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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