Technology Experience Partner

Have you ever wanted a career with purpose? Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.

Where you’ll make an impact We are looking for an experienced and proactive Technology Experience Partner to proactively support to our Waikato and Bay of Plenty care homes and retirement villages. Reporting to the Technology Experience Manager, you’ll use your strong relationship management skills to help develop strong stakeholder relationships within Bupa’s care homes and retirement villages, as well as our property team and third-party vendors. You will ensure Bupa technology users always have a point of contact and that the Bupa technology environment is maintained to specified standards and policies.

This is a dynamic, mobile role that supports multiple sites which requires site visits to provide a proactive service.

Key Responsibilities

• Provide regional ownership of core technology services including CCTV and nurse call systems
• Act as the primary point of contact for onsite technology users, ensuring they have access to technology support
• Manage and resolve incidents, problems and service requests, coordinating with third-party vendors as needed
• Build and maintain relationships with regional sites and external vendors to ensure seamless technology operations
• Maintain and update technical documentation for all sites, ensuring compliance with standards and policies
• Security advocacy

About You

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