Onsite AV & Infrastructure Support Technician

Job Description

Job Description Greetings,

We are hiring for the below :

Position : Desktop Engineer / Technician

Experience : 2-5 years

Work Location :  Queenstown , New Zealand

Job Description :

Should possess Good Communication and in person Customer Handling Skills.

Should be able to communicate in spoken & written Local and English Languages.

Knowledge and experience on windows 10 / 11 OS

Knowledge of Apple devices (iPhones and iPads)

Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.

Manage IMAC and desk side support services.

Manage hard and soft break fix services for laptops and desktops.

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

Experience with Service management tool – ex – Service now

Should have good expertise on EUC tools, remote support tools, MS office and outlook.

Preferable to have a good understanding of Teams, VPN, and mobile device support.

Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.

Ensure that each Desktop Device is installed with the appropriate Desktop image.

Manage Desktop Devices (hardware and software) incidents through to resolution.

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management

Asset Management

Good to have – knowledge in AD and smart hands and feet support.

Knowledge and experience of supporting MAC devices and tablets

Carry out the mandatory training of Wipro and Customer.

If interested pls share your updated resume or references to vinitha.v@eilglobal.com

Requirements

Good Communication skills , Customer Handling Skills , Knowledge of Windows 10 / 11 OS , Knowledge of Apple devices , Desktop device management , Hardware / software troubleshooting , Service management tool experience (e.g. ServiceNow) , EUC tools expertise , Remote support tools experience , MS Office and Outlook proficiency , Understanding of Teams and VPN , Incident analysis and user training identification , ITIL process awareness , Asset Management