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Product Success Manager (for product managers who want to guide other product teams)

Product Success Manager (for product managers who want to guide other product teams)

Aha!WorkFromHome, Otago, New Zealand
30+ days ago
Job description

Product Success Manager

Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!

Overview

This role requires product management experience and a preference for working with customers 100% of the time, rather than solely defining requirements and guiding development. Our customers will rely on your expert support.

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are a high-growth SaaS company that is self-funded, profitable, and 100% remote.

We are recognized as one of the best fully remote companies to work for and are committed to the Bootstrap Movement. We have given over $1M to people in need through Aha! Cares. Learn more at

Responsibilities

  • Guide the world's largest and most sophisticated organizations as they improve how they innovate and build software
  • Deliver responsive customer service using our proven frameworks
  • Guide customers from initial demo to active subscription, through procurement, legal, and security processes
  • Learn and share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
  • Help customers integrate Aha! software with their existing tools (e.g., development systems)
  • Share customer feedback internally
  • Test new product functionality as needed
  • Lead and mentor newer team members in demos, best practices, and customer integrations

Qualifications

  • Three+ years of experience defining, managing, or launching new functionality at a growing software or technology company
  • Experience using a detailed go-to-market process to achieve product and business goals
  • Ability to learn complex software applications and workflows
  • Ability to write clear instructions to answer questions and explain best practices
  • Ability to independently resolve hard challenges

    • Compensation and Benefits

  • Base salary range for the U.S. is between $80,000 and $150,000
  • Profit sharing and retirement contributions
  • Medical, dental, and vision plans (many teammates have premiums covered)
  • Up to 200 hours of paid time off per year
  • Parental leave and care / bereavement leave
  • Educational stipend up to $1,000 annually and paid time off for learning
  • Volunteer opportunities throughout the year

    • Base salary and total compensation depend on factors such as skills, experience, and relevant past roles.

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    Product Manager • WorkFromHome, Otago, New Zealand