Sea Logistics Operational Care Import Supervisor

It\'s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.

But that is not all.

Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

National Sea Logistics Operational Care Manager (Akl ZS-O).

As the Import Sea Logistics Operational Care Supervisor, you will play a pivotal leadership role in driving operational excellence across our import sea logistics function.

You will oversee a team of Import Operational Care Specialists, ensuring high performance, compliance, and customer satisfaction through strategic supervision and cross-functional collaboration.

This role is ideal for a seasoned logistics professional with proven experience in team leadership, stakeholder engagement, and process optimisation.

Strategic Oversight :

Lead and manage the Import Operational Care team, ensuring consistent delivery of service excellence across all shipment cycles.

Performance Management :

Set clear expectations, monitor KPIs, and implement continuous improvement initiatives to enhance team productivity and service quality.

Cross-Functional Leadership :

Collaborate closely with Customer Care, Sales, Revenue / FSL, Customs, and Systems & Processes teams to align operational goals with broader business objectives.

Stakeholder Engagement :

Build and maintain strong relationships with suppliers, regulatory bodies, and internal stakeholders to ensure compliance and service delivery in line with SLAs.

Issue Resolution :

Act as the primary escalation point for complex operational challenges, guiding your team through resolution strategies and coaching for future prevention.

Team Development :

Foster a high performing, engaged team culture through mentoring, training, and regular feedback, ensuring professional growth and morale.

Process Governance :

Oversee adherence to industry standards, documentation protocols, and regulatory requirements, ensuring operational integrity and risk mitigation.

Customer Experience :

Champion a customer-first mindset by ensuring operational processes support seamless, reliable, and responsive service delivery.

What we would like you to bring

Minimum 5 years' experience specifically within the NZ Freight Forwarding industry, with deep expertise in Import Sea Logistics operations.

Demonstrated success in leading and managing teams, with a focus on coaching, development, and performance optimisation.

Strong strategic thinking and problem-solving capabilities, with the ability to remain composed under pressure.

Exceptional organisational and time management skills, with a keen eye for detail and accuracy.

Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organisation.

Solid understanding of regulatory frameworks and industry compliance standards.

What\'s in it for you

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles.

Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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