Customer Service Representative

Posted : 26 / 11 / 2025

Closing Date : 10 / 12 / 2025

Job Type : Permanent - Full Time

Location : Wellington

Job Category : Call Centre and Customer Service

Customer Service Representative

Permanent, Full-time (37.5 hours per week)

Wellington based

NZRC offers a total remuneration approach of $58,146 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.

About the role – Korero mo te turanga

In this role, you will be a part of the primary contact centre team and the first point of contact for customers interested in the products New Zealand Red Cross offers. You will be required to answer and log incoming customer calls, provide first-call resolution to most enquiries and to escalate through to the best channels for all other requests.

This is a Monday to Friday role, with just the occasional weekend shift. You'll be joining a small, caring team that really looks out for each other and enjoys a positive, friendly culture. We're all about flexibility, so you'll have the option to work in a hybrid way that fits your work / life balance.

We will be reviewing applications as they come in, so don't delay! Interviews will take place during the week of 8 December

• with the successful candidate starting in January

In this role, we are looking for someone who has the capacity to :

Who are we looking for? – Ma wai te mahi nei?

We encourage you to apply for this role if you have :

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you'll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual / hybrid options to help our employees balance their personal and professional priorities.

Our benefits include :

We also encourage employee networks, including Takatapui and Rainbow Network, Ropu Hapai Maori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Please submit your application online, as we're unable to accept direct applications. Your application must include the following documentation :

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05 : 00 pm on 10 / 12 / 2025

If you wish to discuss this opportunity or for further information, please contact Jeremy Poulter at

Note : We reserve the right to close applications before the closing date, so please register your interest early.