Service Delivery Manager

About the roleWe are looking for a Service Delivery Manager to join our Southland team based in Invercargill.

Your focus will be on ensuring all products and services "first and last mile" are delivered and picked up in a manner that meets our service standards and our customers' expectations.You'll be responsible for leading and managing teams of front-line service delivery staff including Delivery Agents, Couriers and Rural Delivery Contractors.This is a challenging and exciting role with variety.

You\'ll be involved in any or all of these responsibilities, from : Regular check-ins with your team (including Satellite sites)Managing team performance and site safetyBuilding internal culture and relationshipsUsing IT and Excel skills to provide reporting / analysisManaging rosters and budgetsRecruiting and onboardingBeing a key point of contact for customers and handling escalationsReporting to our Area Service Delivery Manager – Invercargill, the role operates Monday to Friday, ideally from 7 : 00 am to 3 : 30 pm, with flexibility to work a combination of hours including early mornings, late afternoons and occasional Saturdays to ensure visibility across teams and shifts.This is an opportunity for a dynamic, commercially savvy and people-focused team leader to really make their mark.About youYou'll be an experienced, hands-on people leader with proven experience in developing positive teams, combined with the ability to multitask and keep many balls in the air.You'll bring : Leadership style that drives a high performing, customer-centric and thriving team cultureCustomer service and relationship management skillsStrong commercial acumen, including budgets, financials and analytical skillsAbility to communicate with people at all levels of the organisation, including presenting to groupsTech savviness – comfortable using MS Office including Outlook, Teams and ExcelExperience of managing relationships within a contractor environment will stand you in good stead.About NZ PostNZ Post is an iconic organisation with a rich history and bright future.

We are undergoing transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It\'s an exciting time to join.What you'll love about us – BenefitsAlongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including : Special rates on holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itInterested?

Apply nowBring your passion for leading great teams to NZ Post.

If this sounds like your next career move, speak with your leader in the first instance and apply today.

To find out the full requirements of the role please download the JD.Applications for this position close on 25 September.Note : Due to the fast-paced nature of NZ Post, vacancy close dates may change.

Please apply as soon as possible.All applicants will be required to provide proof of their eligibility to work in New Zealand.

Appointees will be subject to a security and credit check and may be required to undertake a drug test.If you\'re interested in a role, please apply directly through our online portal.

Our team of experienced in-house recruiters connects the right people to roles; we therefore won\'t consider candidates through agencies (unless previously arranged).

There is something special about being part of the NZ Post – Tukurau Aotearoa team, grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce, reaffirming our commitment to create a safe and inclusive environment for everyone.

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