Talent.com
This job offer is not available in your country.
Radiology Scheduler / Receptionist

Radiology Scheduler / Receptionist

Bay Radiology LtdTauranga, Bay of Plenty, New Zealand
1 day ago
Job description

Overview

A great opportunity to use your customer service experience within a health provider that is passionate about looking after their patients. Bay of Plenty

Location : Tauranga

  • Permanent full-time opportunity in Tauranga
  • Customer service experience required
  • Base Salary + Health Insurance + KiwiSaver + 5 weeks Annual Leave

About Bay Radiology

Bay Radiology is a busy multi-modality private practice with multiple clinics across the Bay of Plenty region, including facilities at Seventeenth Ave, Grace Hospital, Accident and Healthcare, Papamoa, Mount Maunganui and Whakatane. We are part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. RHCNZ is New Zealand’s leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology. Bay Radiology's aim is to image our clients and their family in a caring professional environment and provide fast, accurate and comprehensive diagnostic information to the clinicians looking after our clients.

About the role

Our business is continuing to grow, and our services are expanding, so we have an exciting opportunity for a Radiology Receptionist / Scheduler to join our team based in Tauranga on a permanent full-time capacity.

You will become an integral part of a front-line team that provides outstanding customer service to our clients. The role can be demanding and requires a keen eye for detail, exceptional interpersonal skills, strong commitment to quality and the ability to multi-task. There is training but we would love you to be able to hit the ground running.

This is a full-time opportunity of five days per week with a small amount of evening and weekend work.

Responsibilities

  • Reception - greeting clients on their arrival and managing workflow
  • Managing inbound payments for all patients and ensuring accurate entry into the RIS system
  • Scheduling appointments for a range of complex examinations via phone
  • Managing telephone queries from clients and referrers
  • Actioning new patient referrals, entering the required information into the RIS system
  • Managing all referrals for the clinical team
  • Actioning cancellations, obtaining and documenting client feedback where able
  • Providing exceptional, friendly, efficient, inclusive service
  • Other administration tasks as required by the position

    • About you

  • Previous reception experience in the health sector preferred but not essential
  • A focus on delivering exceptional customer service
  • Ability to stay calm and professional under pressure
  • Excellent communication skills, both verbal and written
  • A warm and professional phone manner
  • Advanced computer skills
  • An awareness of the need for compassion and empathy when dealing with our clients
  • Understand the importance of discretion and confidentiality
  • The ability to relate to a wide range of medical professionals and be part of a multi-disciplinary team
  • A high standard of personal presentation

    • Benefits and culture

  • Supportive environment that promotes a high standard of professionalism
  • Competitive remuneration package and additional leave
  • Ongoing professional development is provided and encouraged
  • Wellbeing initiatives include access to EAP services, eye examinations and funded private health insurance
  • Regular team functions

    • This is an exciting opportunity to join a growing company that is passionate about looking after their patients and their team, with the added bonus of an enviable lifestyle in the beautiful Bay of Plenty.

    To express your interest in this role please apply now providing your current CV and a cover letter.

    Please note : applications will be considered as received, so advertising may close earlier if a suitable candidate is found.

    #J-18808-Ljbffr

    Create a job alert for this search

    Radiology • Tauranga, Bay of Plenty, New Zealand