Product Representative Senior
FISWorkFromHome, Canterbury, New Zealand3 days ago
Job descriptionBanking and Financial Industry experience Asset, Risk and Liability Management experience strongly preferred Strong analytical, interpersonal and organizational skills (team player) Any technical knowledge (SQL DBs, Web Apps on IIS, AWS / Azure Cloud, Splunk, etc.) will be an advantage Knowledge of FIS products and services a plus but not required A Bachelor’s or master’s degree in Banking and Finance, or an equivalent diploma Opportunities to make an impact in fintech Personal and professional learning Hybrid work environment Competitive salary and benefits including comprehensive medical and personal insurance and employee share scheme
Overview
As the Product Support Representative Senior, you will work with FIS' major banking clients to provide in-depth product support. Supporting a Risk Management / Trading and Compliance Application, you will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
About The Team
As a member of the Product Support Team, you will work to support the FIS Risk, Trading and Compliance application by collaborating with internal stakeholders to resolve client inquiries or issues.
What You Will Be Doing
- Work with financial theory and risk management methodologies
- Analyse and solve client issues via phone, ticketing portal and email. By doing so, you will get to know our software, our customers, their needs, and the variety of functional and technical issues that can arise during product development, implementation and post-implementation
- Interact between client, development, sales and product management depending on client issue
What You Will Need
What We Offer You
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Senior Product • WorkFromHome, Canterbury, New Zealand