Senior Site Reliability Consultant

Reports to : Project Lead

Experience : 5+ years

Start date : 1st August 2022

Responsibilities

• Responsible for Toil Reduction, implementing identified improvement opportunities, and handling minor enhancement and non-ticketed activity.
• Define and monitor service level metrics that include Reliability metrics like MTTD, MTTR, MTBF, MTTF, Unavailability rate, Incident count, etc.
• Create rules to optimize incident response by metrics, streamlining alert flows, and collaboration and communication across squads.
• Proactively identify the issues that might disrupt the service in production
• Address incoming service requests to their support groups / Jira tool
• Create and maintain alerts
• Change validation or change planning-related requests
• Assist business stakeholders in determining SLO or adjusting threshold limits
• Demand and capacity management & make corrections to SLI / SLO threshold limits
• Gather and analyze metrics from both Infrastructure and applications to assist in bug fixing
• Engage in capacity planning & performance tuning exercises
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objective (SLO, SLI)
• Debug production issues across services and levels of the stack.

Required skills and qualification

Job Category

Onsite

Shiroyama Trust Tower 4-3-1 Toranomon, Minato-ku Japan

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