Service Delivery Manager

We are looking for a Service Delivery Manager to join our West Coast team based in Greymouth. Located at the mouth of the Grey River, Greymouth sits at the foot of the Southern Alps and on a clear day, you can see Mt Cook. Your backyard is an untamed rugged wilderness of ancient glaciers, turquoise rivers and rain forests.

In this role your focus will be on ensuring all products and services are delivered and picked up, in a manner that meets our service standards and our customers' expectations.

You'll be responsible for leading and managing a diverse team of front-line service delivery staff including Delivery Agents, Processing staff, Couriers, PD and our Rural Delivery Contractors.

This is a challenging and exciting role, no two days are ever the same, and you'll be involved in any or all these things, from

• Regular check-ins with your team (including Satellite sites)
• Managing team performance and site safety
• Building internal culture and relationships
• Using your IT and Excel skills to provide reporting and analysis
• Managing rosters and budgets
• Recruiting and onboarding
• Being a key point of contact for our customers and dealing with any escalations - the variety is huge!

Reporting to our Area Service Delivery Manager in Christchurch, this role operates Monday to Friday ideally from 7am to 3.30 pm, however this role needs someone who is flexible to work a combination of hours including early mornings or late afternoons and an occasional Saturday as the role requires this to ensure visibility across your teams and their shifts. This region covers Haast in the south, to Karamea in the north, and we'll provide you with a company vehicle.

You'll be an experienced, hands-on people leader with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once.

You'll combine this with

Experience of managing relationships within a contractor environment will stand you in good stead.

NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

What you'll love about us!

Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including :

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

Equal Employment Opportunity

NZ Post is an equal opportunities employer and welcomes applications from diverse candidates.

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