Customer Care / Navigator - New Plymouth

Who we are :

At Resonate, we're more than just a business; we're a proud Kiwi-owned and operated mission-driven organisation.

Our goal is simple : to provide top-notch hearing healthcare for all New Zealanders.

We're committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role :

As a Customer Care Coordinator reporting to the Head of Sales & Customer Experience, you'll embark on a dynamic journey.

Your mission?

Delight our customers and equip them with the tools and support they need for a seamless health journey.

You'll also connect with the local community, raising awareness about our invaluable services.

In this close-knit team, you'll be hands-on, involved in :

Being utterly customer-obsessed, delivering an exceptional experience.

Ensuring our Resonate Studios always mirror our marketing and brand standards.

Championing local business growth and community awareness of our mission.

Taking charge of local social media for the Studio, creating positive connections within the community.

Becoming a subject-matter expert in your field.

What you will bring to the role :

You will have huge energy and determination, and can showcase the following :

A relentless focus on customer service, consistently delivering excellence.

Top-notch organisational skills and time management, even when juggling diverse tasks.

Outstanding communication abilities, allowing you to engage effectively with a wide range of people.

Prior experience with social media management.

A knack for community engagement and business promotion.

What we offer :

Career progression - you can train to be an Audiometrist.

The Tahua Family discount provides access to generous discounts across Burger King, Starbucks, Hannahs, Number One Shoes and of course, Resonate Health.

A fantastic working environment and a thriving company culture, backed by ambitious growth plans.

If you're ready to join us in making a difference in people's lives, don't hesitate – apply now!

Your journey with Resonate awaits.

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