Customer Service Representative

The opportunity

We have a full-time opportunity for an empathetic Customer Service Representative to join our team based at the North Shore Memorial Park.

The Memorial Park is a place of beauty, reflection, and remembrance for all of those that visit.

Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities (customers and stakeholders) managing end to end transactions at the cemetery.

No two days are the same and you will be involved in:

• Helping facilitate the bereavement and funeral process
• Creating and building strong relationship with key stakeholders in your area/community
• Helping assist with genealogy, record keeping and monument requests

You can read a copy of the position description

He kōrero mōu: About you

This role would suit someone who is an effective and compassionate communicator with great organisational skills. Our office is open Monday to Saturday 8:00am to 4.30pm and flexibility is required due to the nature of the environment.

Key things we will look for in you include:

• Outstanding customer service skills and experience
• Strong written and verbal communication skills
• Strong computer skills
• Excellent emotional quotient with the ability to create rapport quickly,
• Excited by multi-tasking, juggling, and the ability to prioritise quickly under pressure
• A resilient and empathetic team player with the ability to work collaboratively with your small office team and our operations team
• Proactive problem solver with a desire for ongoing continuous improvement
• Flexibility to work Saturdays on a roster basis and at other cemetery sites if needed

This role is Monday to Friday with rostered Saturdays.

Ngā āhuatanga kei a mātou: What we offer

We work as an essential service, helping people at their time of need. This can be a very rewarding role. Join our passionate and proactive team who are eager to support the community around them.

If this sounds like you, then apply today and help us deliver a world-class service to Aucklanders.

Ehara taku toa, he takitahi, he toa takitini
My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts!