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Customer Care Associate

Customer Care Associate

RemoteWorkFromHome, Otago, New Zealand
3 days ago
Job description

Customer Care Associate APAC – Remote

Position Overview

Remote is a global platform that helps businesses recruit, pay, and manage international teams. As a Customer Care Associate APAC, you will support our standard users across various verticals through email and live messaging, ensuring an excellent customer journey and strong advocacy.

Key Responsibilities

  • Provide frontline support to user accounts via email and live chat across all verticals.
  • Resolve tickets efficiently, meeting agreed Service Level Agreements (SLAs) and maintaining productivity standards.
  • Maintain high attention to detail while championing the customer experience.
  • Collaborate closely with Customer Success, cross‑vertical operational teams, and Sales to address customer needs.
  • Act as the user’s voice inside Remote, gathering feedback and advocating for product improvements.

Requirements

  • Strong problem‑solving skills and a passion for enhancing the customer journey.
  • Hands‑on experience in Customer Support or Customer Enablement within a tech or product environment, with email and live chat support.
  • Proficiency with CRM tools and support workflow management.
  • Excellent collaboration and communication skills—diligent, persistent, and patient with teammates and customers.
  • Comfort navigating ambiguous situations and a keen interest in modern web technologies.
  • Fluent in written and spoken English.

    • Nice‑to‑have

  • Experience working in a remote‑first or fast‑growing organization.
  • Familiarity with HR, payroll, healthcare, or pension systems.

    • Practical Details

  • Reporting Manager : Customer Success Manager
  • Team : Customer Success
  • Locations Open For : New Zealand, The Philippines, Japan, Australia
  • Start Date : As soon as possible

    • Application Process

  • Profile review (async)
  • Recruiter interview
  • Hiring manager interview
  • Role‑play live session
  • Pre‑employment verification
  • Offer (async)

    • Benefits

  • Work from anywhere
  • Flexible paid time off
  • Asynchronous working hours
  • 16 weeks paid parental leave
  • Mental health support services
  • Stock options
  • Learning budget
  • Home office and IT equipment budget
  • Local in‑person social events or co‑working space budget

    • EEO Statement

    Remote embraces diversity and encourages applicants from all backgrounds, genders, ethnicities, ages, disabilities, and sexual orientations to apply. We provide accommodations when needed and invite applicants to share pronouns and demographic information voluntarily. Remote is an equal employment opportunity employer.

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