Keyholder 3Ic - Warehouse Stationery, Royal Oak

Ko wai matou – Who we areCompany DescriptionAt Warehouse Stationery, we're excited about the future as we continue to empower Kiwis and businesses with the tools they need to thrive - whether for work, study, creativity, or connection.We're dedicated to delivering exceptional value and vibrant service, ensuring our customers always leave with their mission achieved!

Job DescriptionWe are seeking a highly motivated and experienced TEMPLATE WS Keyholder 3IC to join our team in Auckland, New Zealand.

As the third in command, you will play a crucial role in supporting the store management team, ensuring smooth daily operations, and delivering exceptional customer service.ResponsibilitiesAssist in managing daily store operations, including opening and closing proceduresSupervise and mentor sales associates, providing guidance and support as neededEnsure excellent customer service standards are maintained throughout the storeManage cash handling procedures and maintain accurate financial recordsOversee visual merchandising and store presentation to maximise salesAssist with inventory management, including stock counts and replenishmentSupport loss prevention efforts and maintain store security protocolsAct as a key point of contact for customers and resolve any issues or complaintsCollaborate with store management to achieve sales targets and KPIsParticipate in staff training and development initiativesQualificationsProven experience in retail, preferably in a supervisory or leadership roleStrong leadership skills with the ability to motivate and guide a teamExcellent customer service skills and a passion for delivering exceptional experiencesProficiency in operating retail POS systems and cash handling proceduresSolid understanding of visual merchandising techniques and inventory managementAbility to work flexibly, including evenings, weekends, and holidays as requiredStrong problem-solving skills and the ability to make decisions under pressureExcellent communication and interpersonal skillsKnowledge of retail operations, best practices, and loss prevention techniquesRetail-related qualifications or certifications are advantageous but not essentialTa matou tapaetanga – What we offerCareer Growth – Whether you're looking to build your skills or take on new challenges, we offer a range of career progression opportunities to help you grow!

Employee Benefits – From generous discounts across our wide range of products to exciting leave options like volunteer days and birthday leave, we offer plenty of perks to ensure you feel valued.A Supportive Environment – Our culture is all about collaboration, support, and mutual respect.

You'll find a team that is passionate about making each workday as inspiring as it is rewarding.

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