Doorperson

Company Overview

Belong in a place where you can be yourself and love what you do.

Join our hotel community and we will support you to realise your true potential.

You will be part of a team where everyone's contribution is valued.

We will empower you to bring ideas to elevate our services, creating personalised experiences for guests.

Help them to feel special, and we will do the same for you!

Job Description

As Doorperson, you are the first welcome and the final farewell — the quiet confidence at the heart of our guest arrival experience.

In this role of presence and poise, you will greet each guest with warmth, attentiveness, and a refined heartfelt service that reflects the essence of our hotel.

You will be entrusted with creating effortless transitions : opening doors, assisting with luggage, and offering a sense of calm and care from the very first interaction.

Beyond the door, you'll support the broader Concierge and Front Office team in delivering a seamless guest journey — including valet service performed with precision, lobby presentation, and maintaining a secure, polished environment.

Every moment is an opportunity to create connection, elevate expectations, and leave a lasting impression.

This is more than a role at the front door — it's the beginning of a guest's story with us.

Responsibilities

Greet guests warmly and provide attentive, refined service from arrival to departure.

Open doors, assist with luggage, and support seamless transitions for guests.

Support Concierge and Front Office teams to deliver a seamless guest journey.

Assist with valet service and contribute to lobby presentation.

Maintain a secure, polished environment and uphold professional standards at all times.

Qualifications

Hold a full, clean driver's license.

Ability to initiate contacts and establish rapport easily.

Project a professional image through personal presentation and interpersonal skills.

Ability to organise time and work efficiently.

You will need to hold working rights for New Zealand.

Benefits

Competitive pay with benefits.

Opportunity to build your career with award-winning hospitality teams.

Loyalty card entitling you to discounted hotel stays, food and beverage rates, and spa treatments worldwide.

Daily staff meals provided.

Ongoing reward and recognition incentives and awards.

Opportunities for further development and worldwide career progression within Accor.

Work for a world-leading global hotel company.

Refer a friend incentive.

Free ski hire during winter months.

Anniversary stays with Food & Beverage credit to enjoy.

Wellbeing support, financial advisory discounts and employee support programmes.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.

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