Infrastructure Support Engineer

Requisition ID

• Posted -

Wellington

Permanent FT

Infrastructure Support Engineer - Keeping Police Connected – Where Every Call Counts!

Mo te tunga | About the role

The ICT Communications team ensures we have fit-for-purpose collaboration and communications technology solutions that support our strategic objectives.

This role is responsible for maintaining and producing designs, product roadmaps, and strategies for the NZ Police voice and telephony infrastructure, including critical communication platforms and integrations with radio systems.

Reporting to the TPO Communications, you will provide a range of solution design and technical leadership services to support and enable our operational and business partners across the organisation.

NZ Police is embarking on a programme to modernise and strengthen our voice and collaboration environment, leveraging technologies such as Zetron ACOM Radio console, Mitel MiCCe, MX-One, Collaborations devices, Cisco CUCM and Cloud Contact Center platforms.

Your role will focus on implementing, integrating, and maintaining these systems to ensure they meet operational and organisational requirements.

Key Accountabilities :

Implement and support voice and collaboration infrastructure, ensure reliability and performance for mission-critical communications systems.

Provide hands on experience across platforms and cloud contact centre solutions.

Assist with solution delivery through impact assessments, option analysis, and detailed implementation plans.

Maintain accurate infrastructure documentation, configuration standards and integration diagrams.

Work with service providers and internal teams on system upgrades, support senior engineers in complex fault resolution.

Troubleshoot and resolve technical issues promptly to minimise operational impact.

Demonstrate a proactive approach with the ability to learn new technologies in a fast-paced environment.

Contribute to a collaborative team environment, sharing knowledge and promoting best practices.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

You'll bring hands on experience in voice and collaboration technologies with a structured approach to implementation and support.

You are a fast learner who can quickly adapt to new tools and environments, and you communicate confidently with a range of stakeholders including Police internal teams and vendors.

Experience supporting and maintaining voice and collaboration technologies such as Zetron ACOM Radio Console, Mitel MiCCe, MX-One, Cisco CUCM, and cloud contact centre platforms.

Good understanding of VoIP, SIP, call routing, and resilient telephony design, with practical application across IP-based PBX platforms, unified communications, and contact centre environments.

Strong troubleshooting and problem-solving skills, with the ability to learn new technologies quickly.

Clear and confident verbal and written communication skills to work effectively with technical teams, vendors, and operational stakeholders.

Exposure to dispatch or emergency communications systems is an advantage.

Familiarity with both on-premise and cloud-based voice solutions is an advantage.

Industry certifications in Mitel, Cisco CUCM, or cloud contact centre platforms are desirable.

This role is

Individual Contributor / Emerging Leader

level.

You can refer to Indicators for Success for further information on the requirements.

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities.

Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link :

If this position sounds like you, click apply now and submit a tailored CV.

You will be required to submit an application form.

Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

All applications must be submitted online and will not be accepted directly via email.

All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note : Deadline for applications is 5 : 00 pm on 25th November.

Applications may be reviewed prior to the close date as well as contact made with candidates.

#J-