Key Account Executive - Auckland

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At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

Overview

The Regional Sales Executive will drive revenue and business growth by developing and executing strategic sales and regional growth plans, with a specific focus on expanding rail freight services. This role is responsible for building and nurturing strong customer relationships, identifying new market opportunities, and working cross-functionally to maximise regional performance.

Responsibilities

• Key Account & Relationship Management : Maintain regular and strategic contact with key stakeholders within customer organisations, ensure customer satisfaction and retention through proactive service management, manage multiple stakeholder levels within accounts to ensure depth and resilience, protect and grow revenue by maintaining account health and identifying up-sell / cross-sell opportunities, ensure pricing strategies support cost recovery and regional competitiveness, monitor and report on revenue targets, forecasting variances and growth opportunities, identify and reduce poor-quality service costs; implement solutions in collaboration with operations, seek new value-added opportunities within the customer supply chain (e.g. first / last mile solutions), ensure compliance with pricing and approval protocols.
• Operational & Interdepartmental Collaboration : Collaborate with operational and network teams to align service capability with customer demand; facilitate communication between customer service, planning, and delivery teams to ensure smooth execution; resolve regional operational issues impacting customer satisfaction and service delivery.
• Budget & Financial Responsibility : Actively contribute to budgeting, forecasting, and financial planning for the region; deliver cost-reduction initiatives that improve regional financial performance; monitor customer payment performance and contribute to debtor management.
• Reporting & Insights : Provide regular regional sales performance reports and customer insights; report on pipeline development and key account activities weekly; share relevant market and competitive intelligence with leadership to guide strategy.
• Knowledge and Experience : 5–7 years of experience in sales, business development, or key account management; proven experience developing and executing growth strategies; deep understanding of freight and / or logistics, preferably rail; strong analytical skills and ability to interpret financial and performance data; excellent interpersonal and negotiation skills; capable of managing complex customer accounts and projects; experience working with regional economic development agencies or supply chain stakeholders; experience in transport, infrastructure, or industrial B2B environments; familiarity with CRM and sales performance tools; ability to influence cross-functional teams.
• Other Requirements : You can travel within New Zealand as required to meet customers and attend regional business events; you have a current and valid New Zealand Driver’s Licence.
• Qualifications : You have a relevant tertiary qualification in business, sales, logistics, or a related field; you hold relevant industry certifications or equivalent relevant experience; experience working with regional economic development agencies or supply chain stakeholders; experience in transport, infrastructure, or industrial B2B environments; familiarity with CRM and sales performance tools; ability to influence cross-functional teams.

Nōu te rourou | What’s in it for you

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Note : This description preserves the core responsibilities and qualifications of the role while removing extraneous listing noise and restructuring content for clarity. It retains the key details about KiwiRail’s mission, responsibilities, knowledge / experience expectations, requirements, and benefits.

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