Client Service Manager - Flexible Disabilities
Medcall Health Personnel – Christchurch, South Island
Since 1997, Florence Nightingale Agency has been dedicated to helping people live the way they choose — at home and in their community. Our team of office staff and support workers provide quality, proactive, and friendly services that make a real difference.
We now have an exciting opportunity for the right person to join our Flexible Support Unit, which empowers disabled people and their families to have greater choice and control over the care they receive and how it is delivered.
Key Responsibilities
- Lead and manage the ongoing operations of the IF & FDS Unit
- Ensure effective end-to-end service delivery that meets contractual goals
- Build strong knowledge of IF & FDS, including contractual obligations, service provision, purchasing guidelines, and the Enabling Good Lives Principles
- Drive growth and business development by expanding services to reach more people living with disability, identifying opportunities to innovate, and ensuring our support evolves to meet future needs
What We’re Looking For
Experience working within the IF & FDS sectorTeam leadership experience with the ability to motivate and inspireHR knowledge, including conflict resolution and performance managementStrong communication and relationship-building skillsConfident decision-making and problem-solving abilitiesStrategic thinking and future planning capabilityBusiness development experience, spotting and driving growth opportunitiesPositive, adaptable attitude with resilience under pressureEmpathy, integrity, and a commitment to empowering othersWhy Join Us?
This is more than just a job — it’s a chance to align your skills with your values and make a meaningful difference in people’s lives.
Apply now with your CV and a cover letter telling us why you’re the right person for this role.
Additional Information
Support and empower people living with disabilityWork alongside individuals, families & whānau to achieve meaningful goalsManage the daily operations of IF & FDS services#J-18808-Ljbffr