Entry Level Support Engineer

Join New Era Technology, where People First is at the heart of everything we do.

With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.

Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.

Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Apply today and help us shape the future of work—together.What is the roleMonday – Thursday 8 hours daily; Friday 6 hours – 38 hours weeklyBased on site in North New Brighton and working within the education sector you would be the first point of contact for any IT-related issues.

Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues.

Collaborating with cross-functional teams to resolve complex problems.

As part of this role, you will be completing daily timesheets which require attention to detail.Must be a NZ Citizen or hold permanent residencyMust have a NZ Driver's License (Full or Restricted)ResponsibilitiesRespond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)Diagnose and troubleshoot technical issues reported by clientsDocument and track client issues using a ticketing systemEscalate unresolved issues to appropriate teams and follow up until resolutionStay up to date with product knowledge and industry trends to provide accurate and timely supportPlease note that this is a general description.DesirablePractical technical knowledge in supporting and implementing : Windows 11Windows Server

• Azure Active DirectoryFirewalls (FortiGate)Switching (Ruckus, HP, Allied Telesis)Wireless (Ruckus, Aruba / HP, Aerohive)Printers / CopiersWhat we offerA friendly team environment with a strong technical support networkOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT super-starsAn opportunity to earn while you learn with our Certification Bonus ProgramEAP Program – Raise limited.

Three free sessions per yearCost price on products from our suppliersReferral Bonus InitiativeSchool holiday – Projects and Training opportunities

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