Licensing Specialist

Join to apply for the Licensing Specialist role at Trimble Inc.

What You Will Do

Serve as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels.

Provide clear, step-by-step guidance to ensure issue resolution in a timely manner.

Communicate with Dealers and Distribution Partners via Phone, Email, or Chat.

Work in multiple licensing systems and provided tools to solve issues.

Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and subscription-related issues.

What Skills & Experience You Should Bring

Proven ability to learn and troubleshoot software, with a strong interest in software licensing and subscription models.

Exceptional communication skills with the ability to provide clear, step-by-step guidance to customers and dealers.

A customer-focused mindset and the ability to navigate challenging conversations professionally.

Strong analytical and problem-solving skills, with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues.

Experience collaborating with internal engineering and product teams to manage and resolve technical escalations.

Experience with Oracle, Virtual Warehouse and Next Virtual Warehouse, EPP, EMS, License Manager, LDK-EMS, HASP Programmer.

First, Second, or Third Shift work hours may be required.

Basic understanding of computer networking concepts (TCP / IP Ports and Port Protocol).

Foundational knowledge of software products, preferably within the construction, civil, or geospatial industries, is a plus.

Location

Based at Trimble's NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), the office hosts over 400 Trimble employees and offers free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions.

About Trimble Civil Construction Field Systems

Our Civil Construction Field Systems division provides a wide range of hardware and software solutions to the construction industry.

We also work closely with the CTCT division (a joint venture between Trimble and Caterpillar), creating world-leading grade control and automation products for customers in the paving, construction, landfill, and mining industries.

Our products make operators of heavy equipment more productive, whether they're working on a landscaping job in someone's backyard, levelling a section for a house, building a subdivision or highway, or operating an 800-tonne excavator on a mine site.

Application

Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team : Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture.

We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).

We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual.

Become part of a team where your contributions truly matter.

Legal and Accessibility

Only applicants legally entitled to work in New Zealand will be considered.

If you need assistance or would like to request an accommodation in connection with the application process, please contact

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Software Development

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