Operations Manager - Venue

Talent Acquisition Specialist at Encore Event Technologies APAC

Encore are a global event technologies company that specialises in hybrid and in‑person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

The Opportunity

Reporting to the Director of Event Technology, the role of the Operations Manager – Venues is to establish venue profitability benchmarks for each venue business unit. They will make recommendations and implement operational changes to improve profitability performance through increased efficiency and productivity across all areas of the business.

Core Responsibilities

• Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
• Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
• Identify opportunities for continuous improvement of the operational procedures
• Monitor the allocation of all billing codes and systems compliance for all Encore venues
• Co‑ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
• Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
• Co‑ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half‑yearly basis
• Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
• Make recommendations for capital expenditure within venues to the Technology Team
• Work with the Technology team on the co‑ordination of installation projects and venue upgrades

Your Background

Why Join Us?

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.

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