Configuration Engineer

As a Configuration Management Engineer at Nokia, you will play a pivotal role in ensuring the accuracy and reliability of network and service data. Working within a dynamic Managed Services team, you will independently address both complex and recurring challenges, utilizing your analytical skills to drive process improvements. Your responsibilities will include leading cross-functional teams in executing complex change requests, and developing Methods of Procedure (MoPs) for medium- to high-risk operations. You’ll collaborate closely with other functions, engaging with internal teams and external partners to resolve high-impact incidents. In our fast-paced, innovative environment, you’ll have the opportunity to take initiative, influence best practices, and contribute to strategic projects that enhance service delivery. Your work will directly impact our service quality and efficiency, making your contributions vital to our team's success in the telecommunications sector.

• Ensure end-to-end configuration and change management, maintaining network and service data accuracy within agreed SLAs.
• Resolve complex problems collaboratively by leveraging analytical skills and best practices in the Managed Services context.
• Plan and execute configuration changes and problem resolutions, developing Methods of Procedure (MoPs) for medium- to high-risk operations.
• Lead cross-functional collaboration with internal teams and external partners to address high-impact incidents and risks promptly.
• Translate global standardized procedures into tailored guidelines for specific customer contexts, enhancing service delivery effectiveness.
• Monitor service tickets, taking corrective actions to mitigate risks to service levels, including re-prioritizing tasks and engaging additional resources as needed.
• Provide mentorship and training to team members while acting as a team or project leader, overseeing task allocation and performance assessments.
• Foster a culture of innovation and adaptability by sharing knowledge and encouraging new ideas that align with evolving business needs

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality :

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.