Guest Service Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

BreakFree on Cashel Christchurch has a fixed term opportunity for a Guest Service Agent with a positive can do attitude and fantastic sense of humour to temporarily join our Front Office team to support an increase in occupancy over our busy season, ending in mid April

You will perform check ins, check outs, take payments, attend to incoming calls and emails in a professional manner and provide total customer satisfaction while complying with hotel health and security procedures.

We are looking for an organized individual with excellent communication skills and a passion for delivering consistent and high quality customer service.

Qualifications

Your experience and skills include :

Experience in a similar role

Passion for customer service

Experience with Opera cloud system preferred

Flexibility to work early or late shifts, weekends and public holidays.

Ability to stand for long periods of time.

Physically fit for casual porterage of guest luggage

Excellent communication skills with a warm and friendly personality

Knowledge of Hospitality or qualification in Hospitality preferred.

Additional Information

At BreakFree on Cashel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.

We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.

Benefits

Refer a Friend Bonus

Accommodation discounts and food & beverage discounts of up to 30% within the Pacific

Learn your way – support your career development with access to Accor's training platforms

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