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IT Help Desk Support Analyst

IT Help Desk Support Analyst

BGISChristchurch, Canterbury, New Zealand
2 days ago
Job description

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across multiple industries. With over 12,000 employees worldwide managing more than 50,000 facilities, including critical environments such as data centres, BGIS is trusted by clients in Healthcare, Government, Higher Education, and Utilities.

Purpose of the Role

BGIS is seeking an IT Helpdesk Support Analyst to provide first-line technical support and deliver exceptional customer service to end-users across the organisation. Reporting to the Director, IT Infrastructure and Service Management , you will ensure smooth IT operations by troubleshooting, resolving issues, and maintaining IT assets while driving a culture of collaboration and service excellence.

The ideal candidate will be a proactive problem solver with excellent communication skills, a strong customer focus, and a passion for technology.

Key Responsibilities

  • Provide first-level technical support through tickets, email, phone, and live chat.
  • Diagnose and resolve hardware, software, and network issues (Wi-Fi, VPN, LAN).
  • Manage user accounts and permissions (Active Directory, Microsoft 365, Azure AD).
  • Assist with deployment, configuration, repair, and tracking of IT assets.
  • Log and prioritise requests using IT Service Management (ITSM) tools, meeting SLAs.
  • Collaborate with IT teams and communicate solutions clearly to non-technical staff.
  • Maintain accurate documentation and update the knowledge base.

Education, Experience & Skills

Essential :

  • 1–2 years’ experience in IT support (internships or volunteer roles also considered).
  • Knowledge of helpdesk ticketing systems and enterprise IT environments.
  • Strong problem-solving skills, attention to detail, and communication abilities.
  • Ability to manage time effectively under pressure and adapt to changing needs.
  • Customer-focused with patience and empathy.

    • Desirable :

  • Associate or Bachelor’s degree in IT, Computer Science, Networking, or similar.
  • Certifications such as CompTIA A+, Network+, or ITIL Foundation.
  • Experience supporting enterprise systems and networks.

    • Workplace Flexibility

    This role is based on-site in Christchurch , with potential for a hybrid arrangement after the initial onboarding period.

    Why Join BGIS?

    Key Benefits Include :

  • Career development and training opportunities.
  • Competitive salary and benefits package.
  • Supportive and collaborative team culture.
  • Opportunity to work with global clients and critical infrastructure.
  • Focus on sustainability and innovation.
  • Employee assistance and wellbeing programs.

    • How to Apply

    If you are a proactive and customer-focused IT professional looking to grow your career, we’d love to hear from you!

    BGIS is an equal opportunity employer and strongly encourages applications from women, Māori and Pasifika peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

    Eligibility : Applicants must have full working rights in New Zealand.

    Apply Now and become part of a workplace that values diversity, innovation, and operational excellence. Explore more opportunities at

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    Analyst • Christchurch, Canterbury, New Zealand