Operations Manager - Payment & Cash Operations

Operations Manager - Payment & Cash OperationsAt ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plan for their families and future.Mo te turanga | About the RoleOur Operations Manager will be responsible for leading our team to develop and implement strategies that drive operational excellence and customer-centricity.

This is a role that's all about empowering your team to be their best selves, and delivering results that make a real difference to our customers and our business.

You'll be working on projects that challenge the status quo, and driving change that helps us stay ahead of the curve.You'll be contributing to the development of our company's operations strategy, and helping to build a culture that's all about continuous improvement and customer obsession.

If you're a natural leader who loves empowering others, and is passionate about delivering amazing customer experiences, this could be the perfect role for you.

Your work will make a real difference to our customers and our business, and you'll be part of a team that's dedicated to helping our people and our community thrive in Aotearoa.

O pukonga | About youAs a seasoned leader with a passion for operational excellence, here's what you bring to the team : 2-5 years of experience leading or contributing to the leadership of a team in banking or financial services - you know how to get the best out of your people and drive results.A deep understanding of payments and ISO20022 would be advantageous.Proven track record in leading, motivating, and developing high-performing teams - you're a natural people person who loves empowering others to succeed.Experience in building a team culture that is empowered, accountable, customer-centric, and continuously challenges the status quo - you're always looking for ways to improve and innovate.Experience in delivering results through operations excellence, leveraging tools such as lean, DMAIC, agile, human-centred design - you're a master of streamlining processes and getting things done efficiently.Experience in leading or contributing to strong customer and business outcomes, effectively leveraging operations management frameworks and methodologies, operations excellence skills, digital technologies - you know how to drive change and deliver results that matter.An understanding of financial services products, fraud, AML, and sanctions risk management policy and legislation - you're across the important stuff and know how to keep our business safe.Me pehea te tona | How to apply?

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply.

What matters most is you bring your unique strengths and enthusiasm to the team.To be considered, all applications need to go through our online career channels and will be treated with confidentiality.

Check out the position description to find out more.We appreciate the time and effort you put into applying and will keep you updated throughout the process.Auckland, New Zealand

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