Payroll Support Consultant

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we have scaled to a $2 billion valuation and have a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

Location

Christchurch, Canterbury, New Zealand

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

This role

As a Payroll Support Consultant, you will work within our Customer Experience team and be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will support our customers to ensure accuracy and be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. We have roles available on a 12‑month fixed‑term contract or permanent full‑time – please indicate your preference in the application questions.

Your key focus areas will be :

• Providing timely and accurate support to customers post go‑live, ensuring payroll accuracy and confidence in using the EH platform
• Resolving support tickets efficiently while delivering a high level of customer care and professionalism
• Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge
• Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation

This will include :

Who you are

To thrive at Employment Hero, you will embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you will also bring :

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means :

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com / legals / applicant‑policy / .

Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.

#J-18808-Ljbffr