Student Services Administrator

Student Services Administrator

Employment Type : Full-time

Hours : 40 hours per week, Monday to Friday, between 8 : 00 am and 4 : 30pm

Location : LSNZ Queenstown – Remarkables Park

Reports to : General Manager / Director

The Student Services Administrator supports the delivery of a high-quality student experience from admission through to course completion. The role provides administrative and customer service support within a multicultural education environment, ensuring accurate processes, effective communication and a welcoming campus experience for international students.

Key Responsibilities

Student Services & Admissions

Process student applications, enrolments and enquiries through internal systems and email.

Issue enrolment documentation accurately and promptly.

Maintain up-to-date and accurate student and agent records.

Communicate professionally with students and education agents regarding enrolments, bookings and general enquiries.

Support amendments, confirmations and administrative changes related to student bookings.

Accommodation & Homestay Coordination

Provide administrative coordination of student accommodation and homestay arrangements.

Support placement processes, arrivals, departures and accommodation changes.

Communicate with students and host families regarding accommodation matters.

Update internal systems and records relating to accommodation and homestay.

Administrative & Financial Support

Provide administrative support to finance processes in liaison with the Finance team.

Assist with preparing invoices, tracking payments and organising financial documentation.

Maintain organised electronic records and filing systems.

Reception & General Duties

Manage front desk reception, phone calls and email enquiries.

Ensure reception and common areas are tidy, professional and welcoming.

Open the school each morning and ensure facilities are ready for daily operations.

Escalate complex or sensitive matters to senior staff when required.

Compliance & Student Wellbeing

Support pastoral care processes and student wellbeing.

Ensure work practices align with the Code of Practice for the Pastoral Care of International Students.

Maintain confidentiality and professionalism at all times.

Key Skills & Attributes

Strong administrative and organisational skills with attention to detail.

Clear, professional and friendly communication skills.

Customer-focused approach with empathy for international students.

Ability to manage multiple tasks and prioritise workload effectively.

Competent computer skills, including Microsoft 365 and online systems.

Willingness to learn internal systems and processes.

Ability to work collaboratively within a team and under supervision.

Additional pre-requisites

The role requires :

A full New Zealand driver's licence, and

A pre-employment drug test.