Customer Experience Representative

As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period, involving a mix of both classroom and practical learning, you’ll start answering inbound calls from our clients and providers, ensuring they get the information and support they need.

You will have opportunities to continually grow and develop your skills as a Customer Experience Representative. You will be trained to support our clients via emails and live chat, as well as assisting our business levies customers. This role is an excellent entry‑level position into ACC, where you will learn a lot about different parts of the organisation. We regularly recruit Customer Experience Representatives as many of our kaimahi (people) progress and develop into other areas of the business within 1‑2 years.

This is a full‑time role (40 hours per week), you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will inform you of your working hours approximately four weeks in advance.

About you | Mōu

• You are customer focused – you will consistently provide a great customer experience and be confident in a phone‑based role being the first point of contact for ACC’s customers.
• You have personal resilience – you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing.
• You have clear verbal and written communication – you will be confident communicating with a diverse range of people from all different walks of life.
• You are adaptable and can work under pressure – this is a fast‑paced role, you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day.
• You can work in a structured environment – your days will be scheduled and structured so that we can meet the needs of our customers, you will be comfortable working in this way.

Benefits working at ACC | Ngā Hua Mahi ki ACC

Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role. Applications will close at 11.59pm on Sunday 16 November 2025 and can only be accepted when submitted through our ACC Career Website.

This role has a set start date of Monday 12 January 2026 .

We will review applications during the advertising period and may withdraw the advertisement earlier than expected. For this reason, we encourage you to submit your application as soon as you can.

If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email

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