Guest Service Agent

Guest Service Agent

Location : BreakFree on Cashel, Christchurch – a fixed term opportunity during the busy season, ending mid-April

Overview

Join Accor as a Guest Service Agent to support front-office operations.

You will handle check-ins, check-outs, payments, invitations, inbound calls and emails, and ensure total customer satisfaction while adhering to hotel health and security procedures.

Responsibilities

Perform guest check-ins and check-outs

Process payments and handle invoicing

Answer and route incoming phone calls and email inquiries

Provide courteous and professional customer service throughout the guest's stay

Adhere to hotel health and safety, security, and standard operating procedures

Qualifications

Experience in a similar hospitality role

Passion for customer service

Experience with Opera Cloud system preferred

Flexibility to work early, late, weekends and public holidays

Ability to stand for long periods and lift guest luggage

Excellent communication skills and a warm, friendly personality

Hospitality qualification or relevant experience preferred

Benefits

Refer a Friend Bonus

Accommodation and hospitality / food & beverage discounts of up to 30% within the Pacific Region

Career development support via Accor's training platforms

Additional Information

We welcome a diverse workforce and actively support a positive work environment that encourages growth and learning.

At BreakFree on Cashel, we promote inclusivity and celebrate diverse talent.

Job Details

Seniority level : Entry levelEmployment type : TemporaryJob function : OtherIndustry : Hospitality

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