Technical Services Engineer

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The Company

Join an award-winning company recognised globally for innovation and rethinking the conventional. TNA is an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. TNA design and manufacture high-speed packaging, distribution, and process equipment for the food industry. Click on to learn more about the organisation.

About The Role

We are seeking a Technical Services Engineer who will be responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of TNA manufactured equipment, and agency equipment. The Technical Service Engineer will also actively promote TNA’s support offerings such as Preventative Maintenance agreements, Recommendations of correct Spare Parts, Promotions and Help Desk Support.

This role will be based in New Zealand and reporting to the Aftermarket & Services Manager.

Key Responsibilities

• Manage Product Trials and complete installation & commissioning in accordance with the customer’s specifications and layout documentation, whilst meeting the timelines
• Provide routine maintenance and planned servicing of TNA equipment in accordance with service agreements and schedules
• Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of TNA equipment
• Provide first, second and third level support, in relation to breakdowns and / or customer queries, responding by either telephone or site visits, and within set timeframes.
• Escalate any issues early to the Aftermarket & Services Manager, for a timely resolution
• Communicate the benefits of Service Agreements to customers and assist the Sales Managers’ in formulating the Service Agreement as required
• Promote the value of TNA’s original spare parts and upgrades to our customers
• Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
• Attend to customers’ requests for technical assistance
• Reports on all service visits and technical issues each week by completing the required steps in D365
• Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
• Represent TNA at trade fairs, exhibitions & networking events (including some weekends)
• Upwards of 80% travel, at short notice, both locally and overseas, including some weekends

Desired Knowledge, Skills and Experience

Qualifications

Experience and Knowledge

Industrial software programming

Skills

Why work with us?

If you are interested in the role, apply now by emailing

Please note that only shortlisted candidates will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Machinery Manufacturing

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Location

Auckland, New Zealand

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