Service Coordinator - PractitionerMASH Trust • Palmerston North, Manawatū-Whanganui, New Zealand
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Service Coordinator - Practitioner
MASH Trust • Palmerston North, Manawatū-Whanganui, New Zealand
6 days ago
Job descriptionCoordinate delivery of high‑quality mental health services aligned to MASH’s Operating Model and Quality Framework. Monitor service standards and outcomes; report on progress and drive continuous improvement. Lead personal planning processes that reflect individual goals, strengths, and wellbeing. Provide specialist input into assessment, formulation, and progress monitoring. Oversee wellbeing, safety, and risk plans in collaboration with external clinical teams. Identify and manage potential and actual risks with robust documentation and communication. Coach Community Support Workers, Youth Workers, and Outreach staff to build capability and performance. Lead performance development planning and support recruitment, onboarding, and induction. Promote an engaged, inclusive, and safe team culture. Build strong relationships with tangata whai ora, whānau, and internal teams. Strengthen regional connectivity through proactive stakeholder engagement with community agencies and allied health professionals. Support effective complaints processes; use feedback and Learning Reviews to improve service delivery. Maintain high standards of service documentation and compliance (e.g., Ngā Paerewa, contractual requirements). Support rostering oversight to ensure appropriate coverage and continuity of care. Identify opportunities for innovation and service enhancement aligned with MASH strategy. Registration under the Health Practitioners Competence Assurance (HPCA) Act , or recognised qualifications in social work, psychology, counselling with current registration and annual practising certificate . Proven leadership and coaching skills within a health or disability mental health service. Strong clinical judgement, risk assessment and management capability. Excellent communication, relationship building, and report writing skills. Cultural competence and understanding of tikanga Māori and Te Tiriti o Waitangi in practice. Organised, adaptable, and confident managing performance development processes. Sound knowledge of health and safety obligations and quality / compliance standards. Make a measurable impact on the lives of tangata whai ora and their whānau. Work within a supportive, values‑driven organisation (Relationships, Communication, Mana, Opportunities, Believe, Fun). Contribute to service development and innovation at a time of sector evolution. Competitive salary, professional development, and the opportunity to grow your leadership and clinical practice. Reports to : Service Manager – Community Mental Health Direct reports : None (coaching responsibility across frontline teams)
What we offer you : We believe in supporting our team members both professionally and personally.
When you join MASH Trust, you'll benefit from :
- Competitive Remuneration with Vehicle (for work purposes) - 80 hours per fortnight
- Rewarding Work : Make a positive difference in the lives of the people you support and contribute to the wider community.
- Career Advancement : Opportunities for career growth and advancement within our organization
- Supportive Environment : Enjoy an excellent working environment with a strong, collaborative team atmosphere where we empower each other.
- Wellness Benefits : Receive a free yearly flu vaccination to support your health, comprehensive EAP services, additional MASH day and long service leave starting from 5 years.
- Service Coordinator – Practitioner (Mental Health)
The Opportunity
We’re seeking a registered health professional to step into a Service Coordinator – Practitioner role focused on community mental health . You’ll lead and coordinate high‑quality, person‑centred services for tangata whai ora and their whānau, coach frontline staff, and contribute clinical expertise to ensure safe, effective, and culturally grounded practice.
This role is ideal for someone who thrives on building team capability, strengthening service quality, and partnering across the sector to improve outcomes for tangata whai ora.
Key Responsibilities
Clinical Practice
People Development & Coaching
Relationships & Engagement
Operational Excellence
Our Commitment to Te Tiriti o Waitangi
We honour Te Tiriti principles— Rangatiratanga, Participation, Partnership, and Protection —and are committed to equitable access and outcomes for Māori and their whānau . You will actively support culturally responsive practice and engagement.
What You’ll Bring
Registration & Qualifications
Skills & Experience
Why Join MASH?
Reporting Lines
Ready to Apply?
We review applications as they are received, so this role may close earlier if we find the right candidate.
Apply now!
Please note : MASH Trust is not an accredited employer and therefore cannot use The Accredited Employer Work Visa (AEWV) process.
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Service Coordinator • Palmerston North, Manawatū-Whanganui, New Zealand
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