Talent.com
Service Operations Specialist
Service Operations SpecialistWoolworths New Zealand • New Zealand
Service Operations Specialist

Service Operations Specialist

Woolworths New Zealand • New Zealand
16 hours ago
Job description

Woolworths New Zealand – Sunnynook, North Island

  • Be the go-to person for everything customer experience, always thinking from the customers point of view
  • Collaborate closely with your Team Leader and 'swarm' to ensure efficiency.
  • Ensure uninterrupted process completion and strict adherence to established guidelines.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

What you'll do | Hei mahi

  • Look after the checkouts and cash office.
  • Monitor all customer service areas such as entry gates, trollies, baskets, lotto, audit and customer loyalty - ensuring everything is consistently of the highest standard and complies with all company policies.
  • Create positive interactions with customers, assist with their questions and solve issues.
  • Team Leadership & Supervision : Leads the team to ensure correct work completion, provides on-the-job training and coaching, and steps up as Acting Store Manager on scheduled shifts.
  • Issue Resolution & Escalation : Identifies and timely escalates process-related issues to the Function Lead for effective resolution.
  • Safety & Wellbeing Advocacy : Champions a safe and healthy work environment by adhering to safety protocols, reporting hazards, and prioritizing team wellbeing.
  • Collaboration & Communication : Actively participates in team collaboration and communication initiatives to foster a positive work environment.
  • What you’ll bring | Hei koha

  • Process Excellence & Learning : You demonstrate a strong ability in process excellence and a commitment to continuous learning.
  • Collaborative Partnerships : You excel at building and maintaining collaborative partnerships with other functions and stakeholders.
  • Effective Team Leadership : You effectively lead teams, delegating tasks, monitoring progress, coaching, providing feedback, and motivating members.
  • Compliance Expertise & Communication : You are an expert in compliance within your function and possess exceptional communication skills to clearly articulate tasks and standards.
  • Values-Aligned Behavior : Your actions consistently align with company values.
  • What you'll experience | Ngā Huanga

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
  • Access to Sonder. Sonder provides free confidential 24 / 7 personalised financial, medical safety, psychological or physical support for team members and their families.
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
  • Endless possibilities with Woolworths Group | Ko Woolworths Tātou

    We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

    Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

    We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

    We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

    Discover more opportunities with Woolworths Group

    Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Specialist • New Zealand

    Related jobs
    Business Improvement Manager - Air Fulfilment, Content and Operations

    Business Improvement Manager - Air Fulfilment, Content and Operations

    Flight Centre Travel Group • NZ
    This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment, Content Distribution and Process Improvement. You will collaborate with key stakeholders across S...Show more
    Last updated: 30+ days ago
    Sales Specialist

    Sales Specialist

    DevFinders • Mutiva, N, MZ
    We’re a UK cleaning company specialising in Residential and End of Tenancy cleaning.Client Solutions Sales Specialist.You’ll engage with warm leads, recommend services, and secure confirmed booking...Show more
    Last updated: 26 days ago
    Management opportunities - Queensgate

    Management opportunities - Queensgate

    Dusk • Lower Hutt, Wellington, NZ
    We are calling all passionate leaders who are ready to ignite their career.This management opportunity will allow you to grow with the new store by leading the team to greatness, whilst welcoming n...Show more
    Last updated: 6 days ago
    Manager in Training - Queensgate

    Manager in Training - Queensgate

    Dusk • Lower Hutt, Wellington, NZ
    Are you ready to ignite your career in leadership? As a.This role is perfect for a passionate and experienced retail leader looking to accelerate their management career. You’ll play a pivotal role ...Show more
    Last updated: 6 days ago
    Assistant Manager

    Assistant Manager

    Frontline Retail Wellington • Lower Hutt, Wellington, NZ
    Big focus on growing talent, real pathways into multi site and regional roles.Strong bonus structure, staff perks, and generous product discounts. Supportive, down to earth team culture with a well...Show more
    Last updated: 9 days ago
    Maxima Queensgate - Store Operations Manager

    Maxima Queensgate - Store Operations Manager

    MECCA Brands Pty Ltd • NZ
    Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here!. We are looking for a passionate.Perks as a...Show more
    Last updated: 30+ days ago
    Medical Practitioners & Specialists - Medrecruit

    Medical Practitioners & Specialists - Medrecruit

    Medrecruit • Lower Hutt, Wellington, NZ
    Permanent GP required for friendly, large practice.Purpose built, new building, great Nursing team,.Patients are a varied mix of demographic. Innovative practice, keep on top of tech equipment.Can w...Show more
    Last updated: 30+ days ago
    NZ Customer Assistant - Queensgate

    NZ Customer Assistant - Queensgate

    Dusk • Lower Hutt, Wellington, NZ
    Are you ready to light up customers' lives and create a warm, inviting atmosphere? Do you have a burning passion for candles and a knack for bringing homeware dreams to life? .If so, we have an ill...Show more
    Last updated: 6 days ago
    Marketing Operations Lead

    Marketing Operations Lead

    Autohive • NZ
    Quick Apply
    We're seeking a forward-thinking Marketing Operations Lead to help our creative team work smarter through strategic systems design and AI orchestration. In this evolving role, you'll initially desig...Show more
    Last updated: 23 days ago
    Service Solutions Sales Consultant

    Service Solutions Sales Consultant

    DevFinders • Mutiva, N, MZ
    We’re a UK cleaning company providing Residential and End of Tenancy services.Service Solutions Sales Consultant.You’ll manage warm leads, advise clients, and secure confirmed bookings.Convert warm...Show more
    Last updated: 26 days ago
    Sales Operations Executive

    Sales Operations Executive

    DevFinders • Mutiva, N, MZ
    We’re a UK cleaning company and we’re looking for a.You’ll manage warm leads, provide excellent engagement, and convert enquiries into confirmed bookings. Advise clients on appropriate cleaning serv...Show more
    Last updated: 26 days ago
    Specialist Consultant - General Practice (GP)

    Specialist Consultant - General Practice (GP)

    Medrecruit • Lower Hutt, Wellington, NZ
    Permanent GP required for friendly, large practice.Purpose built, new building, great Nursing team,.Patients are a varied mix of demographic. Innovative practice, keep on top of tech equipment.Can w...Show more
    Last updated: 30+ days ago
    MECCA Auckland - Store Operations Manager

    MECCA Auckland - Store Operations Manager

    MECCA Brands NZ Pty Ltd • NZ
    Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here!. We are looking for a passionate.Perks as a...Show more
    Last updated: 30+ days ago
    Wellington Management Opportunities

    Wellington Management Opportunities

    Platypus • Lower Hutt, Wellington, NZ
    But we reckon life goes beyond shoes.We believe it’s what you do in them that truly counts.Stand tall and be a champion in a crowd of Naysayers. We’re for the ones that dance harder, sing louder and...Show more
    Last updated: 30+ days ago