Service Manager – Plant and Equipment Volvo Dealership

Service Manager – Plant and Equipment Volvo Dealership

We’re after a high performing Service Manager to lead our busy technicians. Manage a top‑notch team and deliver service that keeps our customers coming back.

We need someone who wants job ownership, who is looking to make their mark, and has commercial acumen for a fast‑paced, high‑performing environment.

Who are we?

TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as the market leader for sales and service of construction equipment. We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.

What’s in it for you?

We are a supportive team that continuously looks for ways to help you grow and further develop, including technical training. Competitive salary, full‑use vehicle, onsite parking, life insurance, discounted medical insurance, staff discount on products, and employment in a well‑established Kiwi success story.

The role

Partnering with the onsite Regional Operations Manager, you will provide day‑to‑day leadership to our service team in our Auckland branch.

Possessing a high level of motivation and commercial expertise, you will also take initiative and be proactive in your approach with customers. Building rapport and strong relationships with your customers and staff alike, you will pride yourself on being able to motivate others to meet set objectives and regularly exceed performance levels.

There is a real opportunity to make this role your own and drive continued success with great support and infrastructure to guide and support you.

Responsibilities include :

• Lead, supervise and manage the day‑to‑day operations of the Service function, with approximately 17 direct reports.
• Managing, motivating and organising the Service Team to ensure the delivery of timely and high‑quality technical and mechanical support to customers.
• Daily interaction and connection with our valued customers and staff.
• Negotiation and problem‑solving of customer and technical issues.
• All job management (set up to invoice).
• Management of workshop labour productivity & recoveries and reporting.
• Manage inventory control on locally stocked spare parts and develop in conjunction with our Supply Chain Team and our Parts Department.
• Ensure all staff understand the warranty process and that it is followed accordingly.
• Monitor all Warranty claims to ensure that they are submitted in a timely fashion and no claims are rejected.
• Training, apprenticeship, recruitment functions.
• Contribute and behave in a way that promotes the safety and well‑being of all employees, contractors, and visitors.

We are ideally looking for :

Our values are simple : people first, partnership always. If you’re keen to be part of a crew like us then we can’t wait to see your application by hitting APPLY NOW™.

#J-18808-Ljbffr