Service Desk Analyst

OverviewHelp shape the future of EducationAre you passionate about helping others and delivering exceptional customer service?

Our Auckland-based team is on the lookout for a motivated individual to join us in providing hands-on IT Service Desk support on a fixed term basis through to December

• .In this role, you'll work across a wide range of business technologies to support our internal customers.

This includes : Mobile devices (Android and Apple)Remote access and Microsoft applicationsApplication and desktop supportPrinting, exchange, internet supportHardware troubleshooting and user securityOnsite assistance when neededSalary range : $60,879 - $72,999 per annum + 3% KiwiSaver.

The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.About you : We're looking for someone with energy, initiative, and a passion for delivering outstanding customer service excellence with a solutions-focused mindset.

ResponsibilitiesProvide hands-on IT Service Desk support across a range of technologiesEngage with customers to understand their needs and resolve issues promptlyEscalate complex problems as required and collaborate with the teamMaintain up-to-date knowledge of supported systems and toolsContribute to a collaborative, supportive team environmentQualificationsOutstanding interpersonal and communication skills, with the confidence to engage effectively with customersA sharp eye for detail and a strong solution-focused mindsetSolid working knowledge of Microsoft operating systems, administration tools, and MS Office applicationsGenuine passion for IT, with a desire to learn, grow and developBroad awareness of IT technologies and how they can be practically applied to support business needsAbility and willingness to adhere to the Public Service Standards of Integrity and ConductThis is a fantastic opportunity to be part of a team that values innovation, continuous improvement, and collaborative working.About our group and teamThe Digital Solution Support team ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs.How to applyIf this opportunity interests you, please submit your cover letter and resume by using the 'apply' button.

In your cover letter we'd like to know about you, your values, or anything else you'd like to share.

We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information and a confidential conversation, please contact : Jean Feliciano –

If you require assistance or adjustments to fully participate in the recruitment process, please let us know.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesEducation Administration ProgramsApplications close : 21 October

This listing is for a fixed-term role and may be subject to change.

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